![]() ![]() “G2A.com has to protect every honest seller, and by giving such access to all developers, we would allow for a situation in which a developer could delete every key on our marketplace regardless of its origin. They’ve also reasoned why they don’t allow publishers access to their databases, and it comes down to protecting its sellers. No one on our marketplace is unwittingly charged extra fees.” Both of these fees are independent of G2A.com, and we clearly inform the buyer about them before any purchase is made. “In addition to the price, VAT is added based on the buyer’s country, and if applicable, a fee depending on the buyer’s chosen payment method. “All fees and rates are clearly and explicitly described in corresponding tables,” G2A said. The company also vehemently denies charging hidden fees, another of the complaints issued by Gearbox. ![]() G2A says that the paid fraud protection service users can enter a live chat and have their issues resolved within minutes. The buyer typically receives a resolution in a matter of hours, in contrast to many other marketplaces where users sometimes must wait a few weeks to receive an answer (or never receive an answer at all).” Our customer support then contacts the seller, to give them a chance to clarify any doubts, and then our customer support team does everything they can to bring about a satisfactory resolution for both parties. The message receives a case number, and our employees (G2A.com’s customer support team is fluent in nine languages, six of which are available 24/7, and the average wait-time is barely a few minutes) begin to investigate. If that doesn’t solve the problem, here’s the next step: “If the seller does not agree to the buyer’s complaint, the buyer writes a message to the G2A Resolution Center. If the seller sees that the problem resulted because of the seller’s error or fault, then the seller either refunds the buyer’s money or provides a new key – and the matter is solved instantly.” ![]() Regular users who don’t pay for the convenience have full fraud protection, it just may take a little longer to process.Īccording to G2A, here’s what happens when a user has an issue with a key: “The buyer reports the problem to the seller. Notably, the paid “G2A Shield” fraud protection service is merely for expedition, the company says. “All of the requests made of G2A.com in the ultimatum have in fact long been part of our marketplace,” G2A said in a press release. According to G2A, all of the demands that Gearbox issued are already in place. G2A has been curiously quiet on the matter, but has now released their own statement. Prompted by game critic TotalBiscuit (known by his mum as John Bain) to reconsider their partnership, Gearbox issued a list of demands to the reseller on the condition that if they weren’t met, Gearbox would have no choice but to sever ties. G2A has an unfortunate reputation in the industry for selling illicit game keys, and protecting those who sell them. Gearbox had partnered with G2A to sell the exclusive collector’s edition of the Bulletstorm remake. When you opt in to G2A Ads and add at least €10 to your budget for the first time we’ll boost that with an additional €50 to give you an easier start.Last week, we told you that developer and publisher Gearbox had issued an ultimatum to retail partner and key seller G2A. Following the suggestions increases the chances of your ads being displayed, but you can easily set your own plan. G2A Ads offers bid suggestions based on factors such as the average price from similar offers or your assigned daily budget. You can also target specific demographics to make sure your offers reach exactly the right people! You can bid to have your offers show up in three places: on product categories, as a selected offer on a specific product page, and even as a homepage banner. ![]() It’s important to remember, however, that you can only bid on ads for digital products. You can allocate a budget, decide where you want to display your ads, set how long the promotion is going to last, and then reap the benefits of the increased visibility of your offers. To put is simply, it’s an opt-in service allowing you to schedule a paid promotion plan for your offers. Meanwhile, if you’re already convinced and want to get down, head over to guide where you’ll find a step-by-step guide to registering a seller account and adding your product to G2A. From our large customer base, to handy API and more, here you’ll learn of the basics of what makes G2A a great place for sellers. In case you’re in two minds about why you should join the ranks of sellers on G2A, visiting how to sell on G2A and seeing all the features and benefits of selling with G2A should help you make a decision. The arrival of G2A Ads is also a great time for anyone to start selling on G2A if you haven’t yet. ![]()
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